These Terms and Conditions (“Terms”) govern your use of the CropJoy App as a consumer. By accessing or using the CropJoy App, you agree to these Terms. If you do not agree, please refrain from using the app.

 

 

• All payments for orders placed through the CropJoy App must be made at the time of purchase.

• Accepted payment methods include credit/debit cards, mobile wallets, or any other method provided within the app.

• Payments are securely processed through a third-party payment gateway. CropJoy does not store or have access to your payment details.

• Prices displayed on the app are set by farmers and may include applicable taxes or delivery fees.

 

 

Refunds may be issued under the following conditions:

• Damaged or Spoiled Products: If the product delivered is damaged, spoiled, or not as described.

• Non-Delivery: If the order is not delivered within the agreed timeframe (subject to reasonable delays).

• Incorrect Orders: If the wrong product is delivered.

 

• To request a refund, you must contact CropJoy Help Centre within 48 hours of receiving the product.

• You may be required to provide evidence, such as photos of the product or proof of delivery issues.

• Once approved, refunds will be processed within 7-10 business days and credited to the original payment method.

 

 

Refunds will not be issued for:

• Change of mind after placing an order.

• Failure to collect or accept the delivery at the agreed location.

• Products that were delivered as described and in good condition.

 

 

• If a dispute arises between you and a farmer regarding the quality, delivery, or any other aspect of an order, CropJoy will act as a mediator to resolve the issue.

• To initiate a dispute, contact CropJoy Help Centre within 48 hours of the incident.

• Both parties must cooperate with CropJoy to resolve the dispute fairly.

• CropJoy’s decision in resolving disputes will be final and binding.

 

• CropJoy acts as a platform connecting consumers with farmers and does not produce, package nor deliver the goods. Therefore, CropJoy is not liable for:

• The quality, safety, or freshness of the products.

• Delays or non-delivery caused by the farmer or delivery service.

• Any direct, indirect, incidental, or consequential damages arising from your use of the app.

• CropJoy’s total liability for any claim related to the app or its services is limited to the amount you paid for the disputed order.

 

• The CropJoy App is provided “as is” and “as available” without warranties of any kind, either express or implied.

• CropJoy does not guarantee uninterrupted access to the app or error-free operation.

 

 

 

 

These Terms and Conditions (“Terms”) govern your use of the CropJoy Farmer App. By registering as a farmer and using the CropJoy Farmer App, you agree to these Terms. If you do not agree, please refrain from using the app.

 

 

• Payments for orders placed through the CropJoy Farmer App will be made to the farmer every 7 days after the successful delivery of the product.

• Payments will be processed and transferred to the bank account or payment method registered by the farmer on the app.

• Farmers are responsible for ensuring their payment details are accurate and up-to-date. CropJoy is not liable for delays or errors caused by incorrect payment details.

• A service fee or commission, as agreed upon during registration, will be deducted from each transaction before payment to the farmer.

 

• Payments will be processed within 7 business days after the successful delivery of an order, subject to verification and approval by CropJoy.

 

 

Refunds may apply under the following circumstances:

• If a consumer raises a valid dispute about the quality, freshness, or accuracy of the product.

• If an order is canceled by the farmer after payment has been made by the consumer.

 

• Refunds to consumers will be handled by CropJoy, and the refunded amount will be deducted from the farmer’s pending or future payments.

• Farmers will be notified of any refund claims and may be required to provide evidence (e.g., proof of product condition or delivery).

 

 

Farmers will not be entitled to refunds for:

• Service fees or commissions deducted by CropJoy.

• Losses incurred due to their own errors, such as incorrect product listings or failure to deliver orders.

 

 

• If a dispute arises between the farmer and a consumer regarding an order, CropJoy will act as a neutral mediator to resolve the issue.

• Farmers must respond to dispute notifications within 48 hours and provide necessary evidence, such as product photos or delivery confirmations.

• CropJoy will review the evidence and make a fair decision. The decision of CropJoy in dispute matters will be final and binding.

 

• Farmers are solely responsible for:

• Ensuring the quality, freshness, and accuracy of the products listed on the app.

• Ensure safe and proper packaging for products.

• Timely and accurate delivery of orders.

• Compliance with applicable laws and regulations regarding the sale and delivery of agricultural products.

• CropJoy is not liable for:

• Losses incurred due to poor product quality or delivery delays.

• Any direct, indirect, incidental, or consequential damages resulting from the farmer’s use of the app.

 

• CropJoy’s total liability for any claim related to the app or its services is limited to the amount of service fees earned from the disputed transaction.

 

• The CropJoy Farmer App is provided “as is” and “as available” without warranties of any kind, either express or implied.

• CropJoy does not guarantee uninterrupted access to the app or error-free operation.